AI & automation
AI assistants
Assistants for customers or staff that answer from your own content and hand over to a person.
What is an AI assistant?
An AI assistant is a chat tool, on your website for customers or inside your business for staff, that answers questions only from your own approved content. It stays on the topics you set, says so when it doesn’t know, and hands over to a person when it should.
What problem does an AI assistant solve?
The same questions reach your team every day: hours, prices, what’s included, how long it takes. Each one is quick, but together they take hours, and customers asking after hours wait until morning.
Generic chatbots make it worse: they answer confidently from the wider internet and sometimes get it wrong. An assistant restricted to your content, and tested before launch, gives the right answer or passes the question to a person.
What you get
An assistant that answers from your approved content, stays within the topics you set and passes to a person when it should.
AI assistants
What’s included
Pick the job
The questions it should answer, and the ones it must not, agreed before anything is built.
Your content, prepared
Answers only from your own content, up to about 50 documents or pages.
Tone and limits
It sounds like your business, stays on the topics you set and says so when it doesn’t know.
Hand-over to a person
When a question needs a human, it passes it on instead of guessing.
Accuracy test before launch
50 real questions with known answers, and the results shared with you before customers see it.
Usage cap and updates
A monthly usage cap, a way to update its information, and 30 days of tuning.
Who AI assistants suit
A good fit for
- Businesses with repetitive customer questions. The same dozen questions, every day, by phone, email and chat.
- Staff looking up policy or procedure. Answers from your handbook without searching for the right document.
- Support teams with high volume. Routine questions answered, so people handle the ones that need judgement.
Probably not the right fit if
- You get a few questions a week. A good FAQ page will do the job for less.
- You want it to make decisions about people, money or legal matters on its own. We won’t build that.
- Your information isn’t written down anywhere yet. It needs a source of truth to answer from.
How it works
How it works
- 01
Pick the job
The questions it should answer, and the ones it must not.
- 02
Ground it
Answers drawn from your approved content, with sources.
- 03
Test and launch
Checked against real questions before customers see it.
How long does an AI assistant take to build?
Usually 4–6 weeks: defining the job, preparing your content, building and connecting it, testing it against 50 real questions, then launching with a person reviewing the output at first and 30 days of tuning.
How much does an AI assistant cost?
It depends on how much content it answers from and what it connects to. AI usage is a separate running cost, usually $20–$200 a month, estimated upfront and capped. You get a fixed quote after a free 30-minute call, before any work starts.
Related work
Built and in production.
Questions
About AI assistants
Will it make things up?
It’s restricted to your content and tested against real questions with known answers. When it can’t answer, it says so and hands over to a person rather than guessing.
Can it work on our website and for staff?
Yes. The same approach suits customer-facing and staff assistants, with different content and limits for each.
What does it cost to run each month?
AI usage usually runs $20–$200 a month, depending on how much it’s used. We estimate it before you commit and set a monthly cap, so the bill can’t run away.
How do we update what it knows?
Every assistant includes a way to update its information. When prices or policies change, the new content goes in and the old answers stop.
Can it take bookings?
It can connect to your bookings or CRM, so it can check availability or create an enquiry instead of only answering questions.
Further reading
AI & automation
More in AI & automation
- Document search & retrievalAsk questions across your documents and get answers that cite the source.
- Workflow automationRemove repetitive steps: sorting enquiries, extracting details and updating systems.
- LLM integrationLanguage models added to an existing product or internal tool, with structured output.
- Evaluation & guardrailsTest sets, output checks and limits, so you know how accurate the AI is.
- All of AI & automationThe full service, related work and questions.
Enquire
Talk to us about AI assistants.
Tell us what you are working on and what you need. An outline is enough to start. We reply within one business day.
Prefer email? hello@vareonhq.com