Support & growth in Brisbane
Software needs looking after. We host, maintain and monitor what we build, keep dependencies and security up to date and keep improving the product as your business changes. We can also take over an application another team built.
Support & growth
Hosting, backups, dependency and security updates, handled on a schedule rather than when something breaks.
Hosting · Backups · Security updates
Learn moreUptime, errors and performance watched continuously, so problems are found and fixed before your customers report them.
Uptime · Error tracking · Performance
Learn moreA steady programme of improvements, prioritised with you and released in small, reviewable stages.
Roadmap · Staged releases · Iteration
Learn moreWhen a previous developer has moved on, we take over the codebase, hosting and documentation and get the application back under control.
Code review · Hosting migration · Documentation
Learn moreAn independent look at an existing application: code quality, security, performance and the risks worth addressing first.
Code quality · Security · Risk report
Learn moreOut-of-date software is the most common way websites and apps get broken into.
If nobody knows how it works, every fix is slow and expensive, and an outage becomes a crisis.
Monitoring tells us first, often before anyone notices.
A care plan includes hours every month, so changes happen without a new quote each time.
If you can’t say when the last backup was taken and whether it restores, it is time to find out.
A connected service changes and enquiries stop arriving. Regular checks catch it.
| Ad hoc, when something breaks | VareonHQ care plan | In-house developer | |
|---|---|---|---|
| Cost | Unpredictable | A fixed monthly fee | A salary |
| Updates and backups | Often missed | Included | Depends on the person |
| Monitoring | None | Included | Needs setting up |
| Response time | Whenever someone is free | 1–2 business days, same day for outages on app care | Fast, while they are there |
| Knowledge of your system | Starts from scratch each time | Kept and documented | Held by one person |
| Best for | Rarely used sites | Most businesses | Large, constantly changing products |
What you get
The code and intellectual property transfer to you on final payment, into your own repository.
Every build is handed over with documentation, so your team or another developer can maintain it.
A written agreement defines what we maintain after launch and the response times you can expect.
How it runs
Fixed scope and price before work starts, working results to review at every stage, and one team from first call to launch.
Week 1
We check the code, hosting, backups, updates and security. For software we didn’t build, this is a paid technical review.
Week 2
Urgent updates and fixes made, monitoring and backups set up, and access moved into your accounts where needed.
Monthly
Updates, backups, monitoring and your included hours of changes, with a short summary of what was done.
Quarterly
A short review of what is ageing, what could be improved and what it would cost, so nothing becomes an emergency.
Packages
Every project is priced on its scope, with a fixed quote after a free 30-minute call, before any work starts.
Taking over software someone else built starts with a technical review.
Applications have more moving parts to monitor, update and back up.
More hours of changes each month cost more, and unused hours don’t roll over.
Software with no documentation or tests takes longer to support until it is stabilised.
Faster response and daily backups sit on the higher plans.
Typical example
A common start: a business’s website or app was built by a freelancer who has moved on, nobody has the logins, and updates stopped a year ago. We run a technical review, recover access into the business’s own accounts, apply the urgent updates, set up backups and monitoring, then look after it on a care plan.
Free guide
A free guide to the seven reasons small business websites don't bring in work, with a two-minute check and a practical fix for each. What's inside
Questions
Care plans are priced on what’s being looked after and how much help you want each month. Month to month, with 30 days’ notice. You get a fixed quote after a free 30-minute call, before any work starts.
Website care: month to month; App care: month to month. We confirm the timeline with the quote, before any work starts.
Hosting management, security and software updates, monitoring, backups, a set number of hours of changes each month and agreed response times. The table above shows each plan.
Yes. We begin with a technical review of the codebase and hosting, then agree what to maintain, fix or improve.
No. You own the code and the documentation, plans are month to month with 30 days’ notice, and another team could take over at any point.
We tell you before going over and agree the extra work with you first. Larger changes are quoted separately.
No. Support runs in business hours, Monday to Thursday 7:30am–6pm and Friday 7:30am–4pm. App care includes same-day response to outages within those hours.
More services
Enquire
Tell us what you are working on and what you need. An outline is enough to start. We reply within one business day.
Prefer email? hello@vareonhq.com
