Support & growth
Maintenance & hosting
Hosting, backups and security updates, handled on a schedule.
What does maintenance and hosting cover?
Maintenance and hosting is the ongoing care that keeps a website or app running safely: managed hosting, security and software updates, backups you can actually restore from, and small changes each month. It runs on a month-to-month care plan with a written agreement, so you know what’s covered and how fast we respond.
What problem does maintenance and hosting solve?
Software that nobody looks after gets quietly worse. Updates stop, a plugin or dependency goes out of date, a backup fails without anyone noticing, and one day a small problem becomes an emergency at the worst possible time.
A care plan puts the upkeep on a schedule. Updates, backups and checks happen every month, there’s someone to call when something breaks, and small changes get made without a new quote each time.
What you get
Hosting, backups and updates handled on a schedule, under a written agreement.
Maintenance & hosting
What’s included
Managed hosting
Your site or app hosted and kept running, in your own accounts wherever possible.
Security and software updates
Applied on a schedule, so known vulnerabilities don’t sit open.
Backups and restore tests
Monthly or weekly for websites, daily for apps, and checked so they actually restore.
Small changes each month
Included hours for fixes and improvements, from 1 hour a month on website care to 4 on app care.
Domains, SSL and email settings
The settings that quietly break sites and stop email arriving, kept in order.
A written support agreement
What we maintain and how fast we respond, set out before it starts.
Who maintenance and hosting suits
A good fit for
- Websites and apps that bring in work. If it going down costs you enquiries or sales, it needs looking after.
- Businesses without an in-house developer. Someone who knows your system, on call during business hours.
- Systems that must stay available. Bookings, payments and portals customers rely on.
Probably not the right fit if
- The site is rarely used and rarely changes. Basic hosting alone may be enough.
- You need 24/7 on-call support. We cover business hours, with same-day response to app outages.
- You have an in-house developer who already does this.
How it works
How it works
- 01
Take stock
What runs where, and what it depends on.
- 02
Schedule the upkeep
Updates, backups and checks on a regular calendar.
- 03
Report
A short record of what changed and why.
How quickly can a care plan start?
For software we built, straight away. For software someone else built, we start with a technical review in week one, then stabilise it in week two, with urgent updates, monitoring and backups set up, before the monthly care begins.
How much does maintenance and hosting cost?
Care plans are priced on what’s being looked after and how much help you want each month: a website or an app, the included hours and the response time. They’re month to month with 30 days’ notice, and the monthly fee is fixed and agreed upfront.
Questions
About maintenance & hosting
What response times do you offer?
Website care responds within 2 business days, or 1 on the growth plan. App care responds within 1 business day, and the same day for outages during business hours. It’s all set out in the written agreement.
Can you host software we already have?
Usually, yes, after a technical review of how it’s built and deployed, so we know what we’re taking on.
Do unused hours roll over?
No. The included hours are for that month. Larger new features are quoted separately, so the monthly fee stays predictable.
Where is our site hosted?
In your own accounts wherever possible, so you’re never locked in. If you leave, the hosting and the code stay with you.
Can we cancel?
Yes. Care plans are month to month with 30 days’ notice. You keep the code, the documentation and the accounts.
Further reading
Support & growth
More in Support & growth
- MonitoringUptime, errors and performance watched continuously.
- New featuresA steady programme of improvements, prioritised with you and released in small stages.
- Application takeoverTake over an application when a previous developer has moved on.
- Technical reviewAn independent look at an application: code quality, security, performance and risk.
- All of support & growthThe full service, related work and questions.
Enquire
Talk to us about maintenance & hosting.
Tell us what you are working on and what you need. An outline is enough to start. We reply within one business day.
Prefer email? hello@vareonhq.com